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Privacy Policy

Treetops General Practice supports and acknowledges our patients' rights to access their health information.  We prefer your request to be made in writing and forms are available from reception to facilitate this process.  We will endeavour to process a request promptly and one of our providers (usually the treating doctor) will guide you through the information.

Please note that a full copy of our privacy policy and our Collection Statement is  available by following the link on the right hand side of our website or if you prefer, please request a copy from our reception staff.

Test Results

Test results are not given out over the telephone at Treetops General Practice. To protect your privacy and confidentiality an appointment is necessary to obtain test results following pathology and other investigations.

The treating doctor is the most appropriate and qualified person to explain, interpret and discuss pathology and investigation results.

Investigations and tests represent one of the many factors that are considered before reaching a diagnosis and planning treatment and they must be interpreted in the context of other health factors including your medical history and physical examination. 

Even normal results can be relevant in excluding or confirming a diagnosis.  

At Treetops we employ best practice systems and consultation helps to ensure that you understand your healthcare; that all results are considered and acted on and that you receive the best possible medical care.

Your doctor will be able to give you an indication of how long it will take for your investigation results to come back in so that you can arrange a return consultation.

Longer Appointments

Our doctors may ask you to re-book another appointment if you have complex or multiple issues to discuss. In this instance the most urgent issue will be dealt with on the day.  If your appointment involves an insurance, employment medical, driving or work injury please notify the receptionist so the appropriate time can be allocated and we can advise you if the service attracts a private fee.

Billing Arrangements

All our doctors Bulk Bill current Medicare card holders.  Health care card holders and Pension card holders will be asked to show their current concession card.  Occasionally your consultation may not be covered by Medicare  since some issues are not eligible for a Medicare rebate.     A complete list of our private fees are available at reception.   For any additional information please ask our  receptionists who will assist you further.

Home Visits

Are available by special arrangement and at the discretion of your treating doctor.

Telephone Calls

Our doctors do not take phone calls during consultations. A detailed message will be taken and relayed to the doctor as soon as practicable.  Emergency calls are always dealt with immediately and may be referred to our experienced nursing staff as necessary.

For medical attention out of normal hours please contact Chevron After Hours Service P: 5532 8666 E:afterhoursdoctor.com/goldcoast

Repeat Prescriptions/Referrals

For the benefit of your ongoing health care and following best practice guidelines our doctors would like to see you for repeat prescriptions and referrals.  No appointment is necessary for a repeat script provided you attend regularly. However you must attend in person and the first available doctor will endeavor to limit your waiting time. 

Medical Record Confidentiality

Our practice ensures that your personal health information is only available to authorized staff members and handled in compliance with the current Australian Privacy Principles. With your consent, we collect your personal information (name, address, contact details, Medicare number and medical history) for the purpose of managing your healthcare and for billing purposes.

Security of Information

Our practice keeps all personal information securely in protected and encrypted software systems.  We do not use any personal information in relation to direct marketing without the transparent and  express consent of the patient.  

Your Comments

On our medical services are invited.  A suggestion box is placed in our reception area and if you have a more formal complaint please ask reception for the appropriate form to complete.

Should you have a comment or complaint that needs immediate action we firstly ask that you direct it to our Practice Manager (Jane Leeland) and allow us the opportunity of addressing and resolving the matter if possible. 

However your feedback and welfare is important and if you feel your complaint is of a more formal nature please ask reception staff for a form to complete and this will be directed to management. 

Should you prefer an independent review of the issue follow the link below for details.

 The Office of the Health Ombudsman   PH: 133646 www.oho.qld.gov.au